Helpie is a complete WordPress Knowledge Base Wiki plugin.
Making content the centerpiece is our core value.
We get the distractions out of your way and let you focus on creating, sharing and collaborating on content.
Collaborating on content becomes so much easier with our new medium-esque editor. Revision system, publishing capabilities and all the collaboration tools you will ever need.
You have control over who can edit ( to be reviewed ), who can directly publish and who can review articles / revisions.
Edits on an article is saved as revisions and the reviewers can go through current and previous revisions and publish any of the available revisions.
Powerful Search Engine
Our search engine searches to thousands of articles within seconds and prioritises results based on contextual weightage. It’s even better than other paid WordPress search plugins.
Content prioritization and weightage
Priority and weightage is given to content appearing in different places like title, post content ( exact position in post content ), tags, etc.
Partial keyword match
Matching each word typed in the search box and checking each of them against the content. And each word contributes to the search results score.
Blazing fast live search
We have optimised the search system to work super fast even with thousands of articles in your knowledge base.
Keep your content secure and restrict access to specific content using User Roles or Passwords.
Allow anyone or just logged in WordPress users.
WordPress User Role Based
Restrict access to specific topics / categories to specific WordPress user roles, even user roles added by other plugins.
Password Protect Topics
Password protect specific topics / categories. You can add a single password to multiple topics / categories as well.
Table of Contents
Navigation is key in knowledge bases. Your customers / team can now find what they are looking for in a breeze.
Helpie’s automatic TOC feature automagically adds the headings ( h1, h2, h3, etc ) in your articles into in-page navigation links in the table of contents.
Full KB TOC
You can also use the full KB navigation feature in table of contents to help you users jump to any part of the KB from your table of contents.
If you have a long list of articles under each topic / category, you can choose the toggle topic feature to show only the articles of current topic and hide the rest.
Having your Knowledge Base reflect your brand is key to your user’s experience and Helpie provides you with the most extensive set of easy to use tools to do that.
Better Design = Better Learning
Using Helpie’s style settings, you can use your creativity to customise your hero section to your Brand’s styling.
Category Listing styles
Helpie has 3 main category listing styles as of now. You can use them to show off an overview of your Knowledge base.
Helpie lets you change the basic layout of your main page, category page, single page and search page.
Get insights into your Knowledge Base, your users, articles and get simple actionable feedback. Get ready to try the future of customer support and knowledge base wiki.
Most Happy/Unhappy Users
Helpie’s Insights show you the most happy and most unhappy users based on their feedback on your articles.
Based on the same user feedback, Insights show you the best and worst performing articles on your Knowledgebase wiki.
Search and Views Insight
Helpie shows you the most searched keywords with the frequency. It also shows you the most visited pages.