Components are found in Dashboard -> Helpdesk -> Helpie Settings -> Components.

Component Settings


Breadcrumbs tab lets you choose to on/off Breadcrumb display. A “breadcrumb” (or “breadcrumb trail”) is a type of secondary navigation scheme that reveals the user’s location in a website or Web application


Article order:  You can change the order of the articles which are displayed in the Sidebar of your Kb.

Asc. Post Date displays the articles in Ascending order of their published date which is from older to latest. Similarly Desc. Post Date displays the articles in descending order of their published date which is from latest to older.

Menu_order is the default one. By default, it displays in the Ascending type format. If you want to display the articles in the order you wish, set the Article order as the default Menu_order and go to the Article -> You will see a quick edit option, select it -> You will see a menu called order in the top right corner where you can assign a number which will be the order of that article.

Sidebar Settings

  1. Sidebar Type: ‘Full Navigation‘ displays every category that is allowed to the current user. For Example, if only a specific category has been selected in Administrator role as shown below, Only that category will be displayed for the administrator while for others, every category will be displayed.



Only Getting started category has been selected in the Administrator Role. So only that category will be visible for the administrator on the main page or on the sidebar as shown below,



If Selected ‘All’, every category will be displayed on the main or on the sidebar page as shown below,



  On Page Navigation only displays only the subtitles of the articles and the Recent articles in the sidebar. For more information on the subtitle of the articles refer doc Sidebar with On-page navigation.

2. Sidebar Title: This tab lets you change the sidebar title to your Knowledgebase/Wiki. By default, the sidebar title is set as Table of contents. You can change it to anything you want.  

3. Automatic In-Page Table of contents: You can enable this option if you want to add a Wikipedia like a table of contents box on some of your long articles. This Table of contents allows the user to jump directly to the section they want to read, it also makes your posts more SEO friendly.

For Example, If you want to create an article on Languages and if you want to explain each language, in brief, You can create a table of contents for it. The table of contents will be created based on heading Tags you give for each language. For Instance, I have added an Article called “Languages” under the category Misc and have added three Languages in it with the heading tag 1 (h1). It will be seen as below

If you want to add more articles to the category English, Use heading tags 2 and 3 (h2),(h3) etc. For Instance, I have added Three articles under the Language English and have assigned the heading tag as heading 2 (h2), heading 3 (h3) and heading 4 (h4). It will be seen as shown below

Note every next tag will be taken as the subcategory of the previous one.

3.  Toggle Category children:  Enabling this tab displays only the categories title in the sidebar. Disabling this tab displays all articles of all category in the sidebar. If you have many articles to a certain category in your Knowledgebase and if you want to hide it in the sidebar, you can use this feature. The changes in the sidebar will be seen as shown below


4. Fix Helpie Sidebar position:  Enabling this feature will fix the sidebar in its position and will not allow it to toggle up and down. You can disable it if you don’t want the sidebar to be in a fixed position.

5. You can choose how many articles to be shown under each category on the main page.

Tag Settings

You can control to display only the latest Added tags and Updated tags or you can show all of them.

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