Create a Wiki website with WordPress [ GUIDE + PLUGINS + THEMES ]

 

Are you looking for tools to help you build a modern Wiki website?

Do you want something more easy to use and powerful than the traditional wiki software?

Here’s my guide to help you create an awesome wiki website with WordPress.

Wait. Can you create a Wiki with WordPress?

Yes, you can. You can use WordPress and even get help from some WordPress plugins to create your own wiki website.

Who needs a Wiki website anyway?

If you want to collaborate on content in any way, you need a Wiki. You might want to create a wiki for a game, your favorite sports team, content sharing within your organization, etc.

You could even want to create a private/personal wiki for yourself to collect and organize your learning.

So what should you look for in a Wiki software? Let me walk you through just that.

 

Must-Have Features:

 

Frontend Editing:

The ability to edit content from the frontend or the same page as the content is very important for a wiki. This is where most people who try WordPress give up because by default WordPress does not come with front-end editing.

But, with Helpie plugin installed to your WordPress website, you have the frontend editing feature that makes Wiki what it is.

 

Access Restriction:

You might want only your fellow Starwars fans to access your Starwars wiki or you can allow only your company’s employees to access your company’s wiki.

This is where Access Restriction features become a necessity.

With Helpie plugin + WordPress, restrict access to specific people ( by WordPress’ user roles ) to your entire wiki. You can also restrict access to specific user roles for each topic.

There’s also access restriction that works by password protection, ie. you create passwords for specific topics and send them to people who you want to access those wiki articles under those topics.

 

Topics:

Any properly organized wiki should have topics under which articles are organized. The wiki also should have topics with subtopics under them when necessary.

You could do this well in WordPress based wikis.

 

Table of Contents:

To make navigation easy on your wiki website, you can use a site-wide Table of Contents in your sidebar.

Your Table of Contents should let you show all your topics and subtopics with corresponding links. This will make it super easy to navigate the entire wiki.

 

Rich Text Editor:

Rich Text is the way of the modern web. Almost every category of web tools now feature rich-text editors, but some traditional wiki software still have not-so-rich rich text editors.

But while choosing a wiki platform, you should definitely expect a rich-text editor.

This is another place where WordPress shines.

 

Rich Media:

The Rich Text Editor is incomplete without the ability to insert rich media files like images, videos, gifs, etc.

Not to worry, WordPress + Helpie is definitely the best way to go if you care about rich media.

You can upload media to your WordPress directly or use videos from a third-party like Youtube or Vimeo. If you are using a shared hosting service and expect a high volume of traffic, I would recommend hosting your videos on third-party platforms like Vimeo or Youtube.

 

Wiki Front Page:

Creating a clean, clear and organized front page for your wiki is very important. This is also where you can brand your wiki in a way that stays in your audience’s mind.

Your wiki WordPress plugin/theme should have a way for you to brand your wiki, have a simple and organized listing of topics and most importantly a search tool that’s located prominently in your front page.


Feedback System:

Your users should be able to share their feedback on your articles. Feedback could be

  • Comments
  • Votes

Your wiki’s feedback system can be used even by your fans who do not contribute to your wiki. Feedback in the form of comments or votes is an easier way for them to communicate and contribute to the discussion in the article.

 

Search:

The more your wiki grows, the more prominent the search feature is going to be.

This is why your search needs to be powerful and super fast. These are some of the must-have features for your wiki’s search:

Live Search Suggestions:

No one wants to type in their entire search term. If your wiki’s search can auto-suggest as they type in the keyword, it’s a good experience for your user. Users nowadays expect this by default as it’s how all popular websites including Google work.

Search Speed:

Your wiki’s search should be able to look through thousands of articles and return the correct search suggestions and results within a second. All this with hundreds or thousands of users searching through at the same time.

Partial Matching:

People don’t often remember the exact keyword or phrase to search for. That’s why we need our search to return suggestions and results based on a partial match of the keywords in the content.

Keyword Weighted results:
Somewhere the simple match might not return the correct result, this is why you need a search engine that can weigh the keyword usage in the content and turn the most important results first.

These search features might not be something that’s part of a visible element in your wiki, but nevertheless, these features make a robust wiki.

 

Integration with Drag and Drop Page Builders:
The WordPress is rich with powerful page builder plugins that make your inner designer come alive.

To fully utilize the benefits that come from page builders, you should choose WordPress Wiki Plugins that are compatible with these page builders.

Helpie is compatible with almost every major page builders. If you want my recommendation for a page builder, I suggest Elementor.


Best WordPress Wiki Plugins:

 

Helpie WordPress Plugin:

helpie-preview-image

First comes a little shameless self-promotion. Helpie is Pauple’s Knowledge Base / Wiki plugin. It has got you covered with the basic features that you need in a Wiki plugin.

It has all the must-have features mentioned above.

The only place it lags is the revision system for wikis. This is where we are working on right now. You can use WordPress’s default revision system to tackle this as of now. Or you can use other WordPress revision plugins to handle that.

 

UserPress Wiki:

 

UserPress Wiki is another WordPress Wiki Plugin that has some small use cases covered.

Major Features:

Iframe Preview:
Get a preview of another related wiki page without browsing to / opening that page.

User Restrictions:
Create basic user access restriction settings.

Archives & Sorting:
Sort and organize your wiki by categories, sub-categories, by alphabetical order, by date, etc.

Track Changes:
Track the changes to wiki articles.

Flags:
Flag the wiki article to show if something is incomplete or incorrect.

History and Revision Notes:
See the history and revision notes of the wiki.

Live Search:
Get Live search suggestions as you type in your search term.

 

Pressapp’s Knowledge Base | Wiki WordPress Plugin:


Pressapp’s Knowledge Base | Wiki plugin has features that are good for a Knowledge Base and somewhat basic wiki websites. Even though it’s not enough to run a proper wiki, it suffices for some people’s basic usage.

 

Major Features:

  • Live article search
  • Drag and Drop article reorder
  • Article voting
  • Layout options
  • List articles shortcodes
  • Article and category widgets
  • Responsive Design

Best WordPress Wiki Themes:

Most WordPress Wiki Themes you see in the market are Knowledge Base / Wiki themes, so they are suited for a Wiki website in some cases, but in certain aspects like frontend editing/revision interface, they might not be.

 

Knowledge Base – A WordPress Wiki Theme

Knowledge Base is the name of this WordPress Wiki Theme. This is a clean and feature-rich Wiki theme built with Twitter Bootstrap. This theme is used in around 700 websites.

Major Features:

  • Responsive Layout
  • 4 Color Skins
  • BBPress Integration to support forums
  • Ajax Based Live Search 

HelpGuru – A Self-Service Knowledge Base WordPress Theme

HelpGuru is one of the more popular Knowledge Base WordPress themes from Herothemes. It’s being used around 2,300 folks and has an average rating of 4.7/5.

 

Major Features:

  • Live Search
  • Article Feedback
  • Content Ordering
  • Article Attachment
  • Widgets Included
  • Configure With Ease
  • SEO Optimised
  • Translation Ready
  • Multi-Language Support
  • Premium Support 

HelpGuru also has considerable integrations with WordPress’ customizer to help you customize your front page with ease.

KnowHow – A Knowledge Base WordPress Theme

 

KnowHow is another WordPress Knowledge Base Theme from Herothemes. This can well work as a substitute to a WordPress wiki theme. This is the most popular WordPress Knowledge Base / Wiki themes in ThemeForest which over 4,000 people using it. This comes with a few good WordPress wiki templates as well.

Major Features:

  • Provide Instant Answers
  • FAQ Page Included
  • SEO Optimised
  • Translation Ready
  • Multi-Language Support

There are other free WordPress wiki themes as well, but these are the themes that are well suitable for people who are serious about making a good Wiki website.


Create a WordPress Helpdesk [ Guide + Plugins + Themes ]

Looking for a way to build a great customer support Helpdesk from your WordPress website?

No idea where to start?

In this article, I will take you through the must-have features and some advanced features that can be a powerful asset to have in a WordPress Helpdesk plugin.

And then, I will review a few WordPress Helpdesk plugins that match our criteria, at-least those that are closest.

You probably know what a Helpdesk is, but just for standardization, let me clearly define a Helpdesk in the context of popular use.

What’s a Helpdesk?

 

create-wordpress-helpdesk

A Helpdesk is a portal/website/part of a website which your users can get help from.

If you are selling products on your website, your customers would most definitely expect support for those products.

In fact, you can have a Helpdesk for any product or service that you sell.

A Helpdesk / Help center / Live Help / Customer Support or whatever you call it, should ultimately be about providing customer support.

Before we start, let me define a few terms from the context of the WordPress plugins ecosystem:

A WordPress Helpdesk plugin is supposed to be a plugin with the entire feature set of Support Ticketing, Knowledge Base and also a little more ( keep reading to see what other features a Helpdesk might have ).

But, most plugins called WordPress Helpdesk plugin have either Support Ticket or Knowledge Base features but not both.

A WordPress Help center plugin is the same as Helpdesk, and this term is commonly used by WordPress Support Ticket plugins.

A WordPress Customer Support system is the same as Helpdesk / Help center.

A WordPress Support Ticketing system plugin is just as it says, just the Support Ticketing features in a plugin.

A WordPress Knowledge Base Wiki plugin is a plugin that can be used to create a self-help portal/product documentation section as part of your Helpdesk. It could also be used to create a public/private Knowledge Base for varied purposes or a Wiki website.

A WordPress Product Documentation plugin is almost similar to a Knowledge Base plugin with mostly the same features, maybe lesser features. But, used with product documentation in mind. You can even use a Knowledge Base plugin to create a product documentation as mentioned.

A WordPress Support plugin usually mean a support ticketing system plugin.

If you are interested in any of these, you are in the right place.

Keep this in mind:

In terms of functionality, a Helpdesk should typically consist of a minimum of

  • Support Ticketing system
  • Knowledge Base / Documentation system

And there could also be

  • FAQ section
  • Forums
  • Live Support / Help Chat

Now that we have clearly established what a Helpdesk is, let me go through each part in detail.

KNOWLEDGE BASE:

A Knowledge Base is a part of any good Helpdesk system. You can use it as a self-help portal for your customers.

If you want a Knowledge Base as part of your Helpdesk, you will find this article on WordPress Knowledge Base plugins useful.

SUPPORT TICKET SYSTEM:

Now, we can talk about the Support Ticketing part of the Helpdesk.

The support ticket system is a mission-critical component of your customer support, and so you need a good set of criteria for choosing a WordPress Support Ticket plugin.

Who needs a Support Ticket System?

woocommerce-helpdesk

Woocommerce website owners:
If you have a Woocommerce website and you sell products, then you definitely need a support ticket system.

Your customer might have issues with payment, delivery or the product itself.

And there’s no better way to handle, track and resolve all your customer’s needs than using a solid WordPress support ticket plugin.

Tech Support for digital products:
If you sell digital products, you can also use a WordPress Support Ticket to provide tech support/basic customer support for your digital products.

This is great for people selling WordPress, Joomla, Drupal or any other themes or plugins.

There are many other digital products which you may be selling, but the bottom-line is if you have a WordPress website, you can use one of the awesome support ticket plugins to provide tech support.

Others who might want a support ticket system:

  • Customer care agencies
  • Support outsourcing/handling agencies
  • Call centers

Have I missed anyone? Let me know in the comments if you are looking for a support ticket solution that falls in any other use case.

Must-Have Features:
There are certain basic features that your support ticket system must have. You might not need these features when you get started but you will, eventually.

It’s better to start with a really robust plugin instead of trying to switch after some time.

Remember this while you use a plugin,

Customer Service should not be a department, it should be the entire company.

-Tony Hsieh, CEO of Zappos

 

Feature 1: Email Support

email-support

Over time, there have been many channels and platforms where support is taking place, but email has remained consistent and a preferred channel for customer support.

This is not going to change for a long, long time.

Remember the predictions about the death of email?

Just not happening.

David Newman said,

“ Email has an ability that many channels don’t: creating valuable, personal touches – at scale “

For those reasons, your WordPress support ticket software/plugin should integrate well with email support.

Things to look for:

i) People can send email to your support email address, and that gets forward to your server and added to the support tickets list correctly.

ii) You and your customers should be able to reply to the support email thread, and that should also be synced to your support tickets.

Feature 2: User Roles

user-roles-wordpress

The Support Ticket WordPress plugin that you choose should have the basic roles that a customer support system cannot work without.

The must-have roles are Admin, Customer Support Agent and the Customer roles.

The Manager/Supervisor role is also used in almost every medium-sized support team.

Having the option of adding more roles and specifying specific permissions for those roles is a great feature to have.

The plugin’s features should be closely integrated with WordPress’ capabilities to have a smooth workflow that can integrate well with other WordPress User Role Editor plugins. This means that the permission and user role creation can be done with other plugins.

 

Feature 3: Ticket Management

wordpress-tickets-sorting

You probably know this:

Managing tickets is the biggest source of headache for customer support managers and support agents.

Consider that when you choose a Support Ticket plugin.

You will definitely need ticket management features for,

Filtering tickets based on customer, agent, ticket status, department or any other customer meta values. The filtering options could vary based on who is using it. Different roles like admin, manager, support agent and customer might have different filtering options based on their need.

Sorting tickets should work just as well as the filtering tickets options.

Admin actions that let the admin have control over the entire customer support system. Some actions that admin should be able to perform are adding new managers or agents, changing user’s role, etc.

Manager actions that let the support manager control what happens to his/her department. For example, the manager should be able to get notified if a ticket is unanswered for 24 hours.

Support agents and customers also should have specific actions that they are able to perform on what they are permitted to manage.

Feature 4: Reporting:

wordpress-tickets-report

If you really want to create an excellent customer service setup, then customer support reporting is super important.

You only improve, what you measure.

Here’s what Zapier recommends that you measure:

Volume:

  • Total Conversations
  • Total Replies
  • Total Volume by Hours or Working Hours

Response Time:

  • Average Response Time
  • Time to First Response
  • Response Time Bands

Happiness:

  • Net Promoter Score
  • In-Signature Happiness ratings

Product Trends:

  • Label/Tag Data

Having a reporting system that shows you the vital data of the working of your customer support is a powerful tool in your bag.

You can use this information to drastically improve your customer’s experience, money spent on support and of course, your bottom line.

 

Feature 5: Custom Fields for Ticket Creation Process

 

custom-fields-wordpress

Not every business is the same, neither is their customer support requirements.

Exactly why your support ticket request forms need to have fields that are specific to your organization.

Plugins that allow you to add your own custom fields are the way to go.

Custom fields are an excellent way to get more information on the customer’s issue.

The more information you get right at the start of the support process, the easier and quicker your support team can resolve the issue.

 

Feature 6: Search

 

search-tickets-wordpress

Search is super important for finding the tickets you are looking for faster.

Especially when you have hundreds of tickets, your search will make a lot of difference in your support team’s ability to find and resolve tickets faster.

The search will also be uniquely useful to administrators and managers for two reasons:

Looking through tickets to assign, take over or resolve
Look for tickets with common keywords to add to the Knowledge Base

 

Feature 7: Frontend Support

The issue I have noticed with a lot of WordPress Support Ticket plugins is that their customers have to access the WordPress Dashboard to create tickets or respond to replies to the support ticket.

This might work for some. But in general, this is not a great experience for your customers.

Never ever do this to your premium customers.

Or you risk damaging your brand.

I recommend that you choose a WordPress plugin that has a clean frontend interface to handle your entire process and has a good user experience.

 

Advanced Features:

 

Feature 8: Macros

 

Macros are powerful tools for automating various parts of your customer support process.

In essence, Macros are a set of actions that modify the values in a support ticket based on specific conditions that you specify.

For example,

In an enterprise support software like Freshdesk or Zendesk, you can create a macro to send an automated, quick, personal response when a customer creates a new ticket.

 

Feature 9: Access Restriction

access-restrict-wordpress

You probably want only your customers to create a support ticket.

To make sure that only they can, and others don’t waltz right in and submit random tickets, you need an access restriction feature.

One way to go is to use another plugin like MemberPress to control access by memberships.

But if your plugin has in-built access restriction that’s specific to your need that’s even better. But that’s rare.

One final advice,

If you provide premium support, it would recommend a paid support ticket system who provide quality support.

 

Best Knowledge Base Plugins:

 

Recommendation #1:

helpie-preview-image

 

I can wholeheartedly recommend Helpie KB plugin for your Knowledge Base part of the Helpdesk. Not just because it’s ours, but it’s something we have built with the consideration of what a Knowledge Base plugin should be like.

Recommendation #2:

 

herothemes-plugin
Herotheme’s Knowledge Base plugin is another popular name in the Knowledge Base category, but it’s pretty costly at $129.

 

Best Knowledge Base Themes:

 

KnowHow:

knowhow-wordpress-theme

 

KnowHow is a Knowledge Base Theme by Herothemes, and it has over 4,000 sales. If you just need a basic theme for your Knowledge Base, you can use this.

Features:

Live Ajax search: KnowHow WordPress Theme has a sleek live search like the other themes from Herothemes.

Sidebar Navigation: The KnowHow Theme has a sidebar with the Knowledge Base categories and makes for an easy navigation of your entire Knowledge Base.

Multilingual Support: The KnowHow Theme has multilingual support and is compatible with WPML Multilingual Plugin.

FAQ: You also get the option to add an FAQ page to your website with KnowHow theme’s FAQ feature.

Also, you can reorder FAQ items, add a sidebar for FAQ a live search the FAQ items as well.

 

HelpGuru:

 

helpguru-wordpress-theme

 

HelpGuru is a little more advanced WordPress Knowledge Base theme by the same author, Herothemes. The design is a bit more modern, and it comes with much better integration with customizer that helps you customize the appearance.

A lot of big names use Herothemes’ themes.

The list includes Ghost CMS, Restaurant.com, OptimizePress, CrazyEgg, Procurify, Clutch.

Features:

Live search: Search your knowledge base using an Ajax based live search.

Article feedback: Get feedback on your articles to improve your articles to better serve your customer’s queries or correct a mistake.

Content ordering: Use a drag and drop builder to reorder your content.

Article Attachments: Add downloadable files to your Knowledge Base articles.

Widgets included: You can use HelpGuru’s widgets to add articles, categories anywhere on your website.

Easy configuration: HelpGuru has a good set of admin panel options to let you config your Knowledge Base website with ease.

 

Best Support Ticketing Plugins:

 

Awesome Support WordPress Plugin:

awesome-support-plugin

 

Awesome Support is one of the most popular WordPress Support Ticket plugins currently and is used on 6,000+ websites. It’s a free plugin with a lot of paid pro-extensions.

Pros:

Email: It has some good email support features that let your customers submit tickets via email. Reply to emails by your agents and your clients is also possible.

Custom Fields: You also have the option to add custom fields to the ticket submission form. This is a real plus.

Sorting and Filtering: There are some nice sorting and filtering options that help you find those tickets that you are looking for.

See all features and try the free version here >>

 

WP Support Plus Responsive Ticket System:

 

wp-support-plus-responsive-ticket-system

WP Support Plus is being used on over 10,000 websites currently, and it’s easily the most popular plugin on WordPress.org.

Pros:

Frontend Ticket Management: WP Support has a better frontend ticket management than the Awesome Support plugin. The filtering, sorting, etc. are much better too.

User Roles: The WP Support Plus WordPress plugin has a supervisor role (aka Support Manager role ) for managing the agents.

Advanced Filtering: With the WP Support Plus plugin, you can do advanced filtering and also save the filtering options.

So the next time you login in, your favorite filter is already set.

See all features and try the free version here >>

 

Sola Support Tickets:

 

sola-support-plugin

Sola Support Tickets is a relatively new WordPress Support Tickets plugin but has a couple of interesting features in the pro version that you might like. The pro version is also relatively cheaper than Awesome Support’s or WP Support Plus’ pro versions.

Pros:

Macros: Using Sola’s macros, you can create custom responses to your customer’s tickets. This is a standout feature in the Sola Support Tickets. But this is a premium feature.

Departments: Sola WordPress Support Ticket plugin gives you the ability to assign tickets to different departments and its agents. This is also a premium feature.

See all features and try the free version here >>

SupportEzzy – WordPress Ticket System:

 

supportezzy-wordpress-plugin

 

SupportEzzy is the only premium plugin in this list, but its very affordable and gives you good value for your money.

Pros:

Vue.js App: What this means for you is that your frontend where your customers manage the plugin is a pretty robust ‘app’ in its own right.

It’s a dynamic frontend app that updates and works without the need to refresh the page. Vue.js is the javascript frontend framework technology that’s increasingly preferred by standalone app developers.

Integrations: Another thing that sets SupportEzzy apart is its integration with other platforms/plugins that you could be using,

  • Envato
  • Gumroad
  • Woocommerce
  • Skype

WSDesk – WordPress Helpdesk  Plugin:

 

WSDesk is another freemium plugin with amazing premium features. The premium version of the plugin is definitely among the best in terms of features. The plugin is also updated frequently with new features and bug fixes.

Pros:

Triggers and Automation (aka Macros): This is one of the best features of WSDesk which is somewhat lacking in the other plugins. It saves a lot of your time and energy and lets you sit back while you automate most important aspects of your customer support.

Auto Suggestion System: Autosuggestion system helps you reduce support time by redirecting users to your knowledge base articles.

Here’s a list of the other premium features of WSDesk as well:

  • Auto Tagging And Assigning
  • Auto Suggestion System
  • Ticket Custom Views
  • Triggers & Automation
  • Automated Emails
  • Customer Feedback Survey
  • Agent’s Satisfaction Rating
  • WSDesk Backup & Restore
  • WooCommerce Fields & Reports
  • One Year Support & Updates
  • Email Support System
  • Ajax Based System
  • Wonderful UI
  • Agents Reports
  • Customizable Ticket Fields
  • Agents Management
  • Customizable Support Form
  • Attachment support
  • Import Zendesk Tickets
  • Unlimited Agents
  • Reporting and Analysing Tool

Apart from these standout support ticketing plugins for WordPress, I have to mention some other notable plugins.

Other notable plugins:

  • Wphelpdesk
  • JS support ticket
  • Zendesk for WordPress
  • Freshdesk for WordPress

 

Best Support Ticketing Themes:

These are currently the most promising WordPress Support Ticket themes.

One point to note is that most of the themes in this category promote themselves as WordPress Helpdesk theme, but only a few are truly that.

 

TicketLab by BigBangThemes

 

ticketlab-wordpress-support-ticket-plugin

TicketLab is a premium WordPress Support Ticket / Helpdesk theme that lets you run a support ticket website by yourself.

Pros:

Clean Interface: TicketLab has a clean interface for your customer support portal. Both your clients and your agents have access to the frontend dashboard.

This is a much better experience for everyone.

Integrations: TicketLab has a couple of very useful integrations, Trello and Github.

This is excellent for support teams that use Trello to track bugs and issues. And also the development teams that use Github to develop, track issues, commit and manage releases.

There are also integrations with Envato, Zendesk and Visual Composer that might be worth looking into.

 

Helpdesk by JanStudio

helpdesk-wordpress-theme

 

To clarify, Helpdesk here is the name of the theme. Helpdesk calls itself the WordPress Support Center theme. It’s a premium theme as well.

Pros:

BBPress Compatible: Helpdesk Theme is compatible with BBPress, that makes it easier for you to integrate an entirely new facet of customer support.

You now have Ticketing + Forums.

Envato Integration: If you sell products on Envato, then this theme can help you verify your customers with the Envato purchase code validation API.

Important Note:
The reviewed features are just the unique and important aspects that caught our eyes. Please read the products’ documentation or try their demo to get a full view of the product.

If this article was helpful or if you have any questions or something to share, please comment below.

Bonus: Get a free demo of Helpie Knowledge Base plugin now


Helpie1.2.5 Most Advanced Knowledge Base Plugin

On our constant Endeavor to make Helpie better and solve more problems we released Helpie1.2.5 on CodeCanyon. We discuss the major highlights of this release below, run along and you will not be disappointed.

1. Automatic Table of Contents

Let us say you are writing an Article called Automatic TOC, the moment you write a subtitle with tag h1(Select the sub-title and from the drop-down on the top left corner of the editor and select any heading name from the drop-down). This will help Helpie understand that the text is a Sub-title and it is automatically added as a subtitle in the TOC on the front-end.

TOC

 

TOC

Now see automatic TOC appear on the Front-end:

TOC on Front-end

2. New Welcome Area Styling Features

Helpie1.2.5 has a lot of new styling features for the Hero section, it helps you promote your brand and gels in with the overall brand you are building so well, you would be delighted.

You could tweak the Welcome Area(Hero) Styling from Dashboard Helpdesk -> Helpie Settings -> Styles -> Style Settings. You can also add a background image from the “Welcome area background style” drop down.

Welcome area styling

3. Knowledgebase stats module

You can turn on Knowledge base stats that show the number of articles, number of Contributors and the total number of topics in the Knowledgebase.

Stats module on main page

 

Turn on stats module by going to Helpdesk -> Helpie Settings -> Main Page -> Show Stats from the Dashboard.

Stats module

 

With all these features Helpie1.2.5 integrates so well with your website that you would forget it is a plugin. It also makes navigation easy and clearer with Automatic Table Of Contents. The stats module lets the data speak all the hard work that you have put into building a wonderful Knowledgebase. Try out Helpie 1.2.5 demo.

For any assistance, queries or feature suggestions please write to support@pauple.com.


Increase ROI using Helpie

We, at Helpie powered by Pauple, understand that one part of keeping your customers happy is to give them a very good product. The other equally/more important part is to provide them the best support possible. That is the reason we built this knowledge base.

When you want your customers to get clear, precise and up-to-date answers to their questions ASAP Helpie – the most advanced knowledge base is the answer!.

Below features of Helpie help will boost your ROI on customer support.

Keep Knowledgebase Fresh and Up-to-date with Helpie

With the front-end submission and editing, adding new articles and updating existing articles is all the easier.

You can add a new article from front-end using “Add Article” button. For the button to appear logged in user should have sufficient access privileges.

Helpie How to add article

You can easily edit an existing article using the three dots on the upper right-hand corner of the article.

You could also edit individual sections of an article using the pencil next to the text of a section.

Helpie edit article

Find out what your customers like the most

You can use Helpie insights to smoothly and elegantly see all the essential metrics. It helps you understand what your users love the most and enabling you to identify areas that need improvement.

The Metrics that are displayed on the Insights page are:

  1. User Happiness Index
  2. Most Searched Keywords
  3. Key Users
  4. Key Articles
  5. Frequently repeated Keywords

Helpie Metrics

Build a Self Service Portal using Helpie

We know that it would be great if your customers got all the information to solve their problem without having to look for support. That is exactly what this knowledge base enables you to build. You can rest assured that your support staff and customers find the relevant information in a fraction of a second with our powerful search.

Helpie Self service Portal

Use Helpie to build your customer base, keep customers delighted and propel your growth.

Having a Knowledgebase that throws exactly what your support staff or the customers are searching for garners good ROI on your support investments. This also keeps the support staff and the customers are delighted. Try out Helpie now!!


Helpie Most Advanced Knowledge Base WordPress Plugin 1.2.4

Helpie 1.2.4 is out and we will tell you what has improved in Helpie making it the best Knowledge Base plugin for WordPress indeed.

 

Modern Style Category listing of articles

Helpie now has a new Main Page Template called ‘ Modern’  category listing. In Modern, the main Category and the sub category will be shown. You can add a description for the main category if you want. You can a font-http://pauple.com/wordpress/wp-admin/post-new.phpawesome icon ( choose from 675 of Font-Awesome’s icons ) for main category from Dashboard -> Helpdesk -> Helpdesk Category.

Modern MP Template gives your user a super clear overview of the particular topic.

Helpdesk -> Helpie Settings -> Main Page -> Main Page Template

Selecting Modern Template in Helpie Backend

The listing with subtopics and brief description of the category all come up nicely on the Helpdesk Main page.

Modern template in action

Here Food, Getting started, OfficeWork and Roommates are the categories and the within each box are the articles that are present under each category.

 

 

Show Recently Published articles in the Main Page

 

You can now enable ‘Show Recent Articles’ option in Helpie 1.2.4 the option to display Recent Articles. To enable it go to Hepie backend -> Helpdesk -> Helpie Settigs -> Main Page -> Show Recent Aticles.

location to select Recent articles in backend

 

Once that option is enabled click on save changes and you will be able to see the recent articles. They appear below the Categories in the KB Main page.

Recent articles live on KB main page

The recent articles come up all graciously on the main page of the KB almost like magic 🙂

 

 

Helpie 1.2.4 Highlights the article you are reading in TOC

 

It is now intelligent enough to understand which article you are reading in a category and highlights it in the Table of Contents so that you can easily find your way. See how “Your First Knowledge base Article” is highlighted in Table of Contents.

TOC with current article highlighting

 

The Demo is always live if you want to try out!!