Excellent knowledge base examples to get your Helpdesk right

Best sites for  knowledge base examples have been built on a comprehensive understanding of what their customers are looking for and how they can find it instantly. It would be pointless if your site has all the self-help information available and your customers are not able to find it.  These self-help portals are called as …

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Simple steps for writing a knowledge base article that is teachable and a support tickets reducer

A knowledge base article is an informative writeup about the product or service that is provided, and it solves a related problem or it teaches how to properly use the products and its features. It is collectively kept in a system known as the knowledge base. The difference between a knowledge base article and other …

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Helpie 1.6 – Wakanda

This release of Helpie ( v1.6 ) celebrates the technological advancement of Wakanda to be a force for good. This feature now makes it possible to edit all your Knowledge Base main page components with Elementor. Updates: Hero section – Shortcode, Widget, Elementor element Frontend Stats – Shortcode, Widget, Elementor element Category Listing: Shortcode, Widget, …

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5 Best Practices in Knowledge Management: areas that cry for your attention

  Knowledge Management is the deliberate act of recognizing, validating, organizing, storing and communicating information relevant to the functioning of an organization, to key employees, to enable them preempt questions, solve problems, make decisions, change or rework strategies and processes in order to prevent obsolescence and maintain their competitive advantage. You need to constantly review …

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