Excellent knowledge base examples to get your Helpdesk right

Best sites for  knowledge base examples have been built on a comprehensive understanding of what their customers are looking for ...
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Simple steps for writing a knowledge base article that is teachable and a support tickets reducer

A knowledge base article is an informative writeup about the product or service that is provided, and it solves a ...
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Helpie 1.7 : Introducing Wiki Features

We just released Helpie 1.7, the most advanced WordPress Wiki Plugin ever created, with built-in knowledgebase capabilities. Create your team ...
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8 Immutable Laws of Customer Service

Did you know that 96% of unhappy customers won’t complain to you, but will tell their 15 other friends and ...
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History of Helpdesk and its impact on businesses

Defining “Helpdesk” Helpdesk generally refers to a physical space that is often manned by someone from the customer support team ...
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Helpie 1.6 – Wakanda

This release of Helpie ( v1.6 ) celebrates the technological advancement of Wakanda to be a force for good. This ...
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Helpie Version 1.5 – Starman

We have just released a new version of Helpie WordPress Knowledge Base plugin - Helpie 1.5 ( Starman ). Honoring ...
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THE POWER OF KNOWLEDGE BASE AND WHY YOU NEED IT

Knowledge Base: a basic idea In this Age of Information, it no wonders that you have come across the word ...
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5 Best Practices in Knowledge Management: areas that cry for your attention

Knowledge Management is the deliberate act of recognizing, validating, organizing, storing and communicating information relevant to the functioning of an ...
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